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Wish list
If you can't find a product on our site please fill in the Wishlist form. Fill in as many relevant details as you can. When we get the product we will inform you by email.
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Here are some of our Frequently Asked Questions. Please feel free to read through any that match your question. If there is none you may contact us through our Contact us submission form.
Q1. How do I pay for a product I want?
A1. Your can pay by Mastercard, VISA or Discover credit cards through our secure payment server operated by world PayPal. You can also deposit the cash for the cost of the order into the Ebenezer Christian Shop Account (which is given on request) and inform us when you have done so. You may also pay by cheque (payable to Ebenezer Christian Shop).
Q2. Are my credit card details safe if I buy online?
A2. YES. Your credit card details are transmitted via a secure Gateway Interface. Security of information in transit to and from our web site is encrypted using secure encryption protocols. The increasing number of people using the internet to buy products is a show of confidence in the security of internet transactions.
Q3. What currency is used to quote our prices?
A3. Our Merchant Payment Processor currently processes Credit Card transactions in New Zealand, Australian or American dollars. Our prices are quoted in NZD currency but customers can select any of the available currencies to pay for their order if they are paying by a Credit Card. We also accept payments in NZ dollars by cheque or direct credit into our bank account. Prices in other currencies are shown converted at the revailing exchange rate. You can also use the Currency Converter on our site to calculate the equivalent amount in other currencies. We accept payments by direct credit into our bank account, or cheque payments. Please contact us for further details.
Q4. How long will it take for my order to arrive?
A4. In New Zealand we expect your order to arrive within 2 to 5 days if payment was accepted immediately and depending on which shipping method you choose. For orders to other countries, delivery periods differ depending on the shipping method chosen and which part of the world it is going to. The average period ranges from 2 - 5 weeks unless a shorter delivery time is requested. If you haven't received it within this period then please contact us and we will track your order. If your order is delayed by unavailability at the time of order we will inform you by email. Please also see Shipping rates.
Q5. What is GST?
A5. GST stands for Goods and Services Tax and is charged by the government for goods or services supplied.It is currently charged at a rate of 12.5% of the value of goods supplied. It is already included in the quoted prices.
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