Here are some of our Frequently Asked Questions. Please feel free to read through any that match your question. If there is none you may contact us through our Contact us submission form.

Q1. How do I pay for a product I want?

A1. Your can pay by Mastercard, VISA or Discover credit cards through our secure payment server operated by PayPal. In New Zealand you can also deposit the cash or pay by Internet Banking  the order total amount  (including shipping) into the Ebenezer Christian Shop Account (which is emailed to you when you select Cash payment method when placing your order). You may also pay by cheque (payable to Ebenezer Christian Shop).

Q2. Are my credit card details safe if I buy online?

A2. YES. Your credit card details are transmitted via a secure Gateway Interface. Security of information in transit to and from our web site is encrypted using secure encryption protocols. The increasing number of people using the internet to buy products is a show of confidence in the security of internet transactions.

Q3. What currency is used to quote our prices?

A3. Our prices are quoted in New Zealand Dollars (NZD). Our Merchant Payment Processor currently processes Credit Card transactions in NZD. Customers can check the equivalent amount in other currencies by checking the Currency Converter. We also accept payments in NZ dollars by cheque or direct credit into our bank account. 

Q4. How long will it take for my order to arrive?

A4. In New Zealand, when shipping from NZ we expect your order to arrive within 2 to 5 days if payment was accepted immediately and depending on which shipping method you choose. For shipments out of NZ to other countries, delivery periods differ depending on the shipping method chosen and which part of the world it is going to. The average longest period ranges from 2 - 5 weeks unless a shorter delivery time is requested. Orders to Australia, Europe, North America and Eas Asia take 4 - 10 days with International Air. If you haven't received it within this period then please contact us and we will track your order. If your order is delayed by unavailability at the time of order we will inform you by email. Please also see Shipping rates.
For orders out of USA please see our  Shipping page. Most orders out of USA ship free.

Q5. What is GST?

A5. GST stands for Goods and Services Tax and is charged by the government for goods or services supplied.It is currently charged at a rate of 15% of the value of goods supplied. It is already included in the quoted prices.

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